Global Privacy Policy
Terms of Use
Cookie Policy
Privacy Policy
1. Introduction
We are committed to protecting your privacy and being transparent about how we collect, use, and protect your information. This policy describes the types of information we may collect from you or that you may provide when you visit this website (the "Site") for insurance quotes, claims, or inquiries related to the Zoomin Groomin franchise insurance program, and our practices for collecting, using, maintaining, protecting, and disclosing that information.
2. Information We Collect
2.1 Information You Provide Directly
We collect several types of information that you voluntarily provide to us:
-
Personal Information: Name, postal address, email address, telephone number, franchise location, FEIN number, driver’s license number (if applicable), and insurance policy numbers.
-
Business Information: Number of vans, annual revenue estimates, employee counts, years in business, operational details, claims history, and other information relevant to insurance underwriting and coverage.
-
Communication: Any messages, inquiries, feedback, or documents you submit through contact forms, email, or customer support channels.
-
Insurance Score: Authorization from you for us to run a soft credit pull on the owner for underwriters to determine premium calculation.
2.2 Information Collected Automatically
When you visit the Site, we automatically collect certain technical and usage information:
-
Device Information: Hardware model, operating system, unique device identifiers, mobile network information, browser type, and version.
-
Usage Information: Pages visited, time spent on pages, links clicked, search queries, and the sequence of pages visited.
-
Location Information: General geographic location based on IP address (city/state level, not precise GPS).
-
Log Data: Server logs recording access times, pages requested, HTTP status codes, and error messages.
2.3 Information from Third Parties
We may receive information about you from insurance carriers, Loyalty Brands, Zoomin Groomin, third-party service providers, and publicly available sources used for fraud prevention and identity verification.
3. Cookies and Tracking Technologies
3.1 What Are Cookies?
Cookies are small files stored on your device that contain information about your browsing habits. We use cookies to maintain your session, remember your preferences, analyze Site usage, and display targeted advertising.
3.2 Types of Cookies We Use
Cookie Type
Purpose
Required?
Your Control
Essential
Login, forms, security, Site functionality
Yes
Cannot disable
Analytics
Understand how visitors use the Site (Google Analytics)
No
Opt-out via Google Analytics tool
Functional
Remember preferences, language, accessibility settings
No
Browser settings
Marketing
Retargeting ads on other sites (Facebook, Google, LinkedIn)
No
3.3 Managing Your Cookies
Browser Controls: You can manage cookies through your browser settings:
Opt-Out of Targeted Ads: Visit Network Advertising Initiative or Digital Advertising Alliance
Note: Disabling essential cookies may limit your ability to access certain Site features or complete insurance applications.
4. How We Use Your Information
We use information that we collect about you for the following purposes:
-
To present our Site and its contents to you in the most effective manner.
-
To provide you with insurance quotes, policy information, claims support, and customer service.
-
To fulfill our obligations as the exclusive insurance partner for Zoomin Groomin franchisees.
-
To process insurance applications and underwriting.
-
To manage claims and communicate claim status updates.
-
To notify you about changes to our Site or products or services that may be of interest to you.
-
To conduct fraud prevention, identity verification, and risk assessment.
-
To improve Site functionality, performance, and user experience through analytics.
-
To comply with applicable legal and regulatory requirements, including state insurance laws.
-
To enforce our Terms of Use and other agreements.
5. Legal Basis for Processing Information
We process personal information based on: contractual necessity (to provide insurance services), legal obligation (to comply with insurance regulations), legitimate interest (to prevent fraud and improve services), and consent (where you have explicitly authorized it).
6. Disclosure of Your Information
We do not sell your personal information to third parties for their own marketing purposes. We may disclose aggregated, de-identified information without restriction. We may disclose personal information to:
-
Partners: Loyalty Brands and Zoomin Groomin for compliance and franchisee verification.
-
Service Providers: Insurance carriers, underwriters, claims adjusters, and payment processors necessary to provide services.
-
Legal/Regulatory Authorities: To comply with court orders, subpoenas, and legal requests; or to protect our legal rights.
-
Business Transfers: In the event of merger, acquisition, bankruptcy, or sale of assets.
-
With Your Consent: For purposes you explicitly authorize.
7. International Data Transfer
If you are located outside the United States, information we collect will be transferred to, stored in, and processed in the United States. By using the Site, you consent to the transfer of your information to countries which may not have the same data protection laws as your country of residence.
8. Data Security
We have implemented industry-standard technical, administrative, and physical security measures including SSL/TLS encryption, firewalls, regular security audits, access controls, and secure data storage. However, no security system is impenetrable. We cannot guarantee absolute security of information transmitted via the internet.
9. Data Retention
We retain personal information for as long as necessary to provide services and comply with legal obligations:
-
Insurance Records: Duration of policy and 3-7 years post-termination (per state insurance regulations).
-
Marketing Data: Until you unsubscribe or request deletion.
-
Analytics Data: Typically 12-24 months.
-
Financial Records: Per state insurance and tax law requirements.
You may request deletion of your information except where required by law or where we have a legitimate business need to retain it.
10. State-Specific Privacy Rights
California, Virginia, Colorado, Connecticut, Utah Residents
You have rights to:
-
Know what personal information is collected and how it is used
-
Delete personal information (with limited exceptions)
-
Correct inaccurate information
-
Access your information in a portable format
-
Opt-out of targeted advertising and sale of information
To Exercise Your Rights: Contact us (see Section 12). We will respond within 45 days (or as required by your state law). We may require identity verification.
Other Residents
We comply with applicable privacy laws in your state of residence.
11. Children Under 13
Our Site is not intended for children under 13, and we do not knowingly collect their personal information. If we become aware of such collection, we will delete the information and terminate the account.
12. Marketing Communications and Unsubscribe
We may send emails about insurance products, policy updates, and promotional offers.
To Unsubscribe:
-
Click "Unsubscribe" at the bottom of any marketing email
-
Email: bklotz@maywolf.com with subject line "Unsubscribe"
-
Call: 317-723-4108
We will remove you from marketing emails within 10 business days. Transactional emails (policy confirmations, claims updates) are not subject to unsubscribe requests.
13. Third-Party Links
The Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing information.
14. Contact Information
For questions about this policy, to exercise privacy rights, or to request data deletion:
May Insurance & Financial Services Corp
[Agency Address]
[Agency City, State ZIP]
Email: bklotz@maywolf.com
Phone: 317-723-4108
Hours: 9-5 Eastern Monday-Friady
We will respond to all inquiries within 30 business days.
15. Changes to This Policy
We may update this Privacy Policy from time to time. All changes are effective immediately upon posting. Material changes will be noted by updating the effective date at the top of this page and, if required by law, by email notification. Your continued use of the Site means you accept the updated policy.
16. Accessibility
If you have difficulty accessing this Privacy Policy or need it in an alternative format (large print, audio, etc.), please contact us at bklotz@maywolf.com or 317-723-4108.
Quick Reference – Cookie Summary
Cookie Type
Purpose
Opt-Out
Essential
Security, login, forms
Not available
Analytics
Site usage tracking
Functional
Preferences, accessibility
Browser settings
Marketing
Retargeted ads
Terms of Use
1. Acceptance of Terms
By accessing or using this Site, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree to these terms, please do not use the Site.
2. Use of the Site
This Site is intended for use by current and prospective Zoomin Groomin franchise owners for business insurance purposes. You agree to use the Site only for lawful purposes and in accordance with these Terms.
3. Accuracy of Information
You agree that all information provided by you for insurance quotes, claims, or inquiries is true, accurate, current, and complete. Providing false or misleading information may result in the denial of insurance coverage or the cancellation of your policy.
4. Intellectual Property
The Site and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio) are owned by the Agency, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
5. Insurance Quotes and Coverage
Any quotes generated by this Site are estimates based on the information you provided and are not a contract, binder, or agreement to extend insurance coverage. Coverage is subject to underwriting approval and the specific terms and conditions of the insurance policy issued.
6. Limitation of Liability
To the fullest extent provided by law, in no event will the Agency, its affiliates, or their licensors, service providers, employees, agents, officers, or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, the Site.
7. Disclaimer of Warranties
The Site is provided on an "as is" and "as available" basis. The Agency makes no representations or warranties of any kind, express or implied, as to the operation of the Site or the information, content, materials, or products included on the Site.
8. Governing Law
All matters relating to the Site and these Terms of Use, and any dispute or claim arising therefrom or related thereto, shall be governed by and construed in accordance with the internal laws of the State of [Your Agency's Home State], without giving effect to any choice or conflict of law provision or rule.
9. Changes to Terms
We may revise and update these Terms of Use from time to time in our sole discretion. All changes are effective immediately when we post them. Your continued use of the Site following the posting of revised Terms of Use means that you accept and agree to the changes.
10. Contact Us
All feedback, comments, requests for technical support, and other communications relating to the Site should be directed to: bklotz@maywolf.com or 317-723-4108.